Support Examples

The following examples show the sort of problems that can occur after a bespoke program is installed, and how good support is essential.

A new business opportunity has occurred and you urgently need to analyse your data in a new way.

If the application is written in a proprietary language and/or the original software house will not provide support you are in trouble, with Tailor Made Software you have these options:

 Ask us to produce the report for you - we could probably modem or email a program amendment to you within hours.

 Directly access the non-proprietary data format to extract the data yourself using a spreadsheet.

 Ask a third party to help. If for any reason you could not do the job yourself, and needed to ask a third party for help, there should be no difficulty. With industry standard tools we use, plus the source code, any competent programmer could step in.

A pre-printed form that your application fills-in has changed, you need the program to work with the new form.

Without support you would be lost, with Tailor Made Software you could:

 Use the User Defined reporting facilities in many of our applications to make up a new report.

 Ask us to amend the report for you - we could modem or email a fix within hours.

 Ask a third party to help. If for any reason you could not do the job yourself, and needed to ask a third party for help, there should be no difficulty. With industry standard tools we use, plus the source code, any competent programmer could step in.

An essential extra piece of information needs to be kept about every customer.

Without support you would probably have to stop using the program and investigate alternative systems, with Tailor Made Software you could:

 Ask us to amend the program for you.

 Ask a third party to help. With industry standard tools we use, plus the source code, any competent programmer could step in.